Your Privacy Matters: ezie88 is committed to handling your personal data responsibly, transparently, and securely. This Privacy Policy applies to all users of the ezie88 Platform, including visitors, registered Players, and former account holders whose data we continue to retain in accordance with legal obligations. By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1
Introduction
ezie88 ("we", "us", "our") operates the online gaming platform accessible at https://ezie88.cam (the "Platform"). In the course of providing our Services to Players — which include sports betting, live casino games, slot gacor (high-payout slot games), and related gaming products — we necessarily collect and process certain personal data about you.
This Privacy Policy sets out in full the categories of personal data we collect, the lawful bases on which we process that data, the purposes for which it is used, the parties with whom it may be shared, the safeguards we apply to protect it, and the rights you may exercise over your own data. We have written this policy to be comprehensive, precise, and accessible, consistent with our commitment to operating as a trusted and transparent platform for Indonesian players.
This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and ezie88. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a matter of data privacy, this Privacy Policy shall prevail.
2
Definitions
The following defined terms are used throughout this Privacy Policy:
- "Personal Data" means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, or one or more factors specific to the physical, economic, or social identity of that person.
- "Processing" means any operation performed on personal data, whether or not by automated means, including collection, recording, storage, adaptation, retrieval, use, disclosure by transmission, dissemination, restriction, erasure, or destruction.
- "Data Controller" means ezie88, the entity that determines the purposes and means of processing Personal Data.
- "Data Processor" means any third party that processes Personal Data on behalf of ezie88, pursuant to a written data processing agreement.
- "Data Subject" means any identified or identifiable natural person whose Personal Data is being processed — in this context, you as a user or Player of the ezie88 Platform.
- "KYC" means Know Your Customer — the identity and age-verification process mandated by applicable anti-money-laundering and player-protection regulations.
- "Sensitive Personal Data" means Personal Data revealing racial or ethnic origin, political opinions, religious beliefs, trade-union membership, health data, biometric data used for unique identification, or data concerning a natural person's sex life or sexual orientation.
3
Data We Collect
ezie88 collects the following categories of Personal Data, depending on how you interact with the Platform:
| Category |
Examples |
When Collected |
| Identity Data |
Full legal name, date of birth, gender, nationality, KTP or passport number, selfie verification image |
Account registration & KYC verification |
| Contact Data |
Email address, mobile telephone number, city and province of residence (e.g. Jakarta, Surabaya, Bandung) |
Account registration |
| Financial Data |
Bank account number and name (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history |
Deposit / withdrawal requests & KYC |
| Account Data |
Username, hashed password, account balance, bonus balances, betting history, game session records, win/loss records |
Ongoing Platform use |
| Technical Data |
IP address, device type, operating system, browser type and version, screen resolution, session timestamps, login logs |
Every Platform visit |
| Usage Data |
Pages visited, features used, click paths, search queries entered, time spent on each section |
Every Platform visit |
| Communications Data |
Records of live-chat conversations, support ticket correspondence, and email exchange with ezie88 customer support |
When you contact support |
| Marketing Preferences |
Your opt-in or opt-out status for promotional communications, preferred contact channels |
Account settings or support requests |
ezie88 does not knowingly collect Sensitive Personal Data from Players. If any Sensitive Personal Data is submitted to us incidentally — for example, within a support communication — we will delete it promptly and will not retain or process it beyond what is necessary to respond to your query.
4
How We Collect Data
We collect Personal Data through the following channels:
- Directly from you: When you create an Account, complete KYC verification, submit a deposit or withdrawal request, contact our customer support team, respond to a survey, or communicate with us in any other way.
- Automatically through the Platform: Technical and Usage Data are collected automatically via server logs, session cookies, analytics tools, and similar tracking technologies each time you access the Platform. See Clause 11 for full details on cookies.
- From third-party verification providers: Where you submit identity documents for KYC, we may use accredited third-party identity-verification services to cross-check the information you provide against authoritative data sources.
- From payment processors: When you initiate a deposit or withdrawal, we receive transaction confirmation data from the relevant payment processor (e.g., a local bank gateway or an e-wallet provider such as OVO or DANA) to reconcile your Account balance.
- From fraud-prevention and AML screening services: We may receive risk-scoring or watchlist-screening results from third-party compliance services to fulfil our anti-money-laundering obligations.
5
Legal Basis for Processing
ezie88 processes your Personal Data only where we have a lawful basis to do so. Our processing activities rely on the following legal bases:
- Contractual Necessity: Processing is necessary to perform the contract between you and ezie88 (the Terms & Conditions). This includes account creation, identity verification, processing deposits and withdrawals, facilitating wagering activity, and providing customer support.
- Legal Obligation: Processing is required to comply with applicable laws, including anti-money-laundering regulations, tax reporting obligations, player-protection mandates, and licensing conditions imposed by our international gaming regulator.
- Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention, Platform security, improving user experience through analytics, defending legal claims, and maintaining accurate records, provided those interests are not overridden by your data protection rights.
- Consent: Where we send you marketing communications or use non-essential cookies, we rely on your explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
6
How We Use Your Data
ezie88 processes your Personal Data for the following purposes:
ACCOUNT MANAGEMENT
KYC VERIFICATION
PAYMENT PROCESSING
FRAUD PREVENTION
CUSTOMER SUPPORT
REGULATORY COMPLIANCE
ANALYTICS
MARKETING
- To register and maintain your Account, authenticate your identity, and verify that you meet eligibility requirements (including the 21+ age restriction).
- To process deposits to your Account from BCA, BRI, BNI, Mandiri, and other local Indonesian banks, as well as from e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja.
- To process withdrawal requests and transfer winnings to your registered payment method.
- To comply with Know Your Customer (KYC) and anti-money-laundering (AML) obligations by verifying your identity documents, screening you against sanctions watchlists, and conducting enhanced due diligence where required by regulation.
- To detect, investigate, and prevent fraudulent activity, bonus abuse, match-fixing, collusion, arbitrage betting, use of automated software, and other prohibited conduct defined in our Terms & Conditions.
- To provide technical and customer support via live chat, email, and telephone, including maintaining records of your communications with us for quality-assurance purposes.
- To monitor Platform performance, identify bugs and errors, and optimize user experience based on aggregated usage patterns.
- To send you transactional notifications such as deposit confirmations, withdrawal status updates, account security alerts, and changes to our Terms or Privacy Policy.
- To send you promotional communications about bonuses, tournaments, and new game launches, where you have opted in to receive marketing materials. You may opt out at any time via your Account settings or by contacting support.
- To enforce our Terms & Conditions, respond to legal requests from authorities, defend or pursue legal claims, and comply with court orders or other binding legal process.
7
Data Sharing & Disclosure
ezie88 does not sell your Personal Data to third parties. We may disclose your Personal Data to the following categories of recipients, and only to the extent necessary for the purposes described in Clause 6:
- Payment Processors: Banks and e-wallet providers (including BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja) receive your financial data solely to facilitate deposit and withdrawal transactions. These processors act as independent data controllers and are bound by their own privacy policies.
- KYC and AML Service Providers: Third-party identity-verification and compliance-screening platforms receive Identity Data and Financial Data to verify your documents, confirm your age, and screen you against sanctions and politically exposed persons (PEP) watchlists. These providers operate as data processors under written agreements that require them to process data only on our instructions and to maintain appropriate security measures.
- Game Providers: Leading slot and live-casino game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe) receive limited technical data (username, session ID, bet amounts) solely to deliver game sessions. They do not receive your full Identity or Financial Data.
- Hosting and IT Infrastructure Providers: Cloud-hosting services and database providers process Technical Data and Account Data as part of maintaining Platform infrastructure. These providers act as data processors and are contractually bound to implement industry-standard security controls.
- Customer Support Software Providers: Live-chat and ticketing platforms process Communications Data to enable our support team to assist you efficiently. Chat transcripts and ticket records are retained in accordance with Clause 9.
- Analytics and Performance Monitoring Services: We share anonymized or pseudonymized Usage Data with analytics platforms to measure Platform performance, identify user-experience issues, and optimize our Services. These platforms do not have access to your Identity or Financial Data.
- Legal and Regulatory Authorities: We may disclose Personal Data where required by law, including to tax authorities, financial-intelligence units, gaming regulators, or law-enforcement agencies conducting legitimate investigations into fraud, money laundering, or other criminal activity.
- Professional Advisors: Lawyers, accountants, auditors, and other professional advisors may access Personal Data on a confidential basis where necessary to provide legal, financial, or compliance advice to ezie88.
- Business Successors: In the event of a merger, acquisition, or sale of all or part of our business, Personal Data may be transferred to the acquiring entity, subject to that entity continuing to honor the commitments made in this Privacy Policy or providing you with notice of any material changes.
All third-party service providers engaged by ezie88 are carefully vetted and are contractually required to process Personal Data in compliance with applicable data-protection laws and to implement appropriate technical and organizational security measures.
8
International Data Transfers
ezie88 operates as an internationally licensed gaming platform. Your Personal Data may be transferred to, stored on, and processed by servers and service providers located outside Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place, including:
- Transferring data only to jurisdictions that have been recognized as providing an adequate level of data protection.
- Entering into standard contractual clauses approved by relevant data-protection authorities with our international service providers.
- Ensuring that cloud-hosting providers implement data-residency controls and encryption-at-rest measures equivalent to those required under Indonesian and international best practices.
By using the ezie88 Platform, you acknowledge and consent to the transfer of your Personal Data outside Indonesia in accordance with the safeguards described above.
9
Data Retention
ezie88 retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
- Active Account Data: Identity, Contact, Financial, and Account Data are retained for the duration of your Account's active status and for 7 years following account closure, in compliance with anti-money-laundering record-keeping requirements and licensing conditions.
- Transaction Records: Deposit, withdrawal, and wagering transaction records are retained for 7 years from the date of the transaction to meet financial-audit and tax-reporting obligations.
- KYC Documents: Copies of identity documents, proof-of-address documents, and selfie-verification images are retained for 7 years following account closure or the date of the last verification, whichever is later.
- Support Communications: Live-chat transcripts, support tickets, and email correspondence are retained for 3 years from the date of the last communication for quality-assurance, training, and dispute-resolution purposes.
- Technical and Usage Data: Server logs and analytics data are retained for 12 months, after which they are anonymized or deleted.
- Marketing Consent Records: Records of your opt-in or opt-out status for marketing communications are retained indefinitely to ensure we honor your preferences.
Upon expiry of the applicable retention period, Personal Data is either securely deleted or anonymized such that it can no longer be associated with an identifiable individual.
10
Data Security
ezie88 implements robust technical and organizational security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, ensuring that sensitive information such as login credentials and payment details cannot be intercepted in transit.
- Encryption at Rest: Personal Data stored in our databases is encrypted using AES-256 encryption. Cryptographic keys are managed securely and are rotated regularly.
- Access Controls: Access to Personal Data is restricted to authorized personnel on a need-to-know basis. All employees and contractors with data access undergo background checks and are bound by confidentiality agreements.
- Multi-Factor Authentication: Administrative and privileged accounts require multi-factor authentication to prevent unauthorized access to backend systems.
- Intrusion Detection and Prevention: Our infrastructure is monitored 24/7 by automated intrusion-detection systems that alert our security team to suspicious activity in real time.
- Regular Security Audits: ezie88 undergoes quarterly third-party security audits and annual penetration testing to identify and remediate vulnerabilities proactively.
- Incident Response Plan: In the event of a data breach, we have a documented incident-response plan that includes containment, investigation, notification to affected individuals within 72 hours where required by law, and remediation measures.
While we take every reasonable precaution to protect your Personal Data, no method of electronic transmission or storage is entirely secure. You are responsible for maintaining the confidentiality of your Account password and for notifying us immediately at [email protected] if you suspect unauthorized access to your Account.
11
Cookies & Tracking Technologies
The ezie88 Platform uses cookies and similar tracking technologies to enhance user experience, maintain session state, and collect usage analytics. A cookie is a small text file stored on your device that allows the Platform to recognize your browser on repeat visits.
We use the following types of cookies:
- Essential Cookies: These cookies are strictly necessary for the Platform to function. They enable core features such as user authentication, secure login sessions, and shopping-cart functionality (for bonus selection). Essential cookies do not require your consent.
- Performance Cookies: These cookies collect anonymized information about how visitors use the Platform, including pages visited, time spent on each page, and error messages encountered. We use this data to improve Platform performance and user experience.
- Functionality Cookies: These cookies remember your preferences (such as language selection, preferred odds format, and display settings) so that the Platform can deliver a personalized experience on your next visit.
- Analytics Cookies: We use third-party analytics services to track aggregated usage patterns and measure traffic sources. These cookies help us understand which features are most popular and where users encounter difficulties.
You may control and delete cookies through your browser settings. Most browsers allow you to refuse cookies entirely or to receive a notification each time a cookie is set. However, disabling essential cookies will impair Platform functionality and may prevent you from accessing your Account.
12
Your Rights
As a data subject, you hold the following rights in respect of your Personal Data. To exercise any of these rights, contact us at [email protected] with "Data Subject Request" in the subject line:
Right of Access
You may request a copy of the Personal Data we hold about you. We will provide this within 30 days of your verified request, free of charge for the first request in any 12-month period.
Right of Rectification
If any Personal Data we hold is inaccurate or incomplete, you may request that we correct or update it. We will respond within 14 days.
Right of Erasure
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, provided we are not required by law to retain it.
Right to Restrict Processing
You may request that we suspend processing of your Personal Data in certain circumstances, such as while we verify the accuracy of disputed data.
Right to Data Portability
You may request that we provide your Personal Data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Object
You may object to processing based on legitimate interests or for direct-marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
To protect your privacy, we will verify your identity before responding to any data-subject request. This typically involves confirming your registered email address and, in some cases, requesting a copy of your government-issued ID to prevent fraudulent requests.
13
Minors
The ezie88 Platform is intended exclusively for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data immediately and close the associated Account. Any funds held in such an Account will be returned to the source payment method following verification of the account holder's identity.
If you are a parent or guardian and believe your child has registered an Account with ezie88, please contact us immediately at [email protected] so that we can take appropriate action.
14
Third-Party Links
The ezie88 Platform may contain links to third-party websites, including payment-processor login pages and game-provider platforms. This Privacy Policy applies solely to Personal Data collected by ezie88. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before submitting any Personal Data to them.
15
Policy Amendments
ezie88 reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, legal obligations, or business operations. The most current version of this Privacy Policy will always be published on this page, with the date of last update displayed in the page header.
Where a material change is made that significantly affects how we process your Personal Data or the rights you hold as a data subject, we will notify you via email to your registered address at least 30 days before the revised Privacy Policy takes effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.